Numerous studies have shown that a patient’s primary health care experience and, to some extent, their health care outcomes, are largely dependent upon health care provider and patient interactions. That’s why Anthem Blue Cross and Blue Shield (Anthem) has launched an online learning site called My Diverse Patients that offers insights on how to communicate with your diverse patient population.
Through the use of compelling real-life stories that convey practical strategies for implementing patient care, providers learn how to apply best practices.
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
Like you, Anthem is committed to improving the patient experience in all interactions, and we are proud to work collaboratively with our provider network to provide support and tools to reach our goal.
Take the course today!
What Matters Most: Improving the Patient Experience can be accessed using your smartphone, tablet or computer.