Anthem Blue Cross and Blue Shield (Anthem) is committed to supporting the needs of our diverse members and helping providers deliver culturally and linguistically appropriate health care services. Here are some valuable resources that can assist providers with that effort.
Interpreter services are free for all Hoosier Healthwise, Healthy Indiana Plan and Hoosier Care Connect members enrolled in Anthem.
During business hours, members and providers may call to inquire about telephone interpreter services.
Or call our 24/7 NurseLine after business hours at: 1-866-800-8789 (TTY 1-866-408-7188)
Providers may call the Provider Helpline or members may call the Customer Care Center at the numbers listed above to schedule services during business hours. Please allow 72 business hours to schedule services, and 24 business hours to cancel. Providers may also schedule by e-mailing firstname.lastname@example.org. Registration with our secure email is required. Please type “secure” in the subject line.
Interpreters must complete this form and submit it with their invoice:
TTY and Relay Services (for members with hearing loss or speech impairment)
During business hours, call Anthem’s TTY line at 1-866-408-7188. The Indiana relay service is available 24 hours a day by calling 1-800-743-3333 or 711.
The information on this page along with individual language aids for patients can be downloaded as a convenient Interpreter Services Desktop Reference.
Page Last Updated: 02/12/2020